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1. The following regulated guarantee represents a voluntary additional service of Feldherr Lager- & Transportsysteme GmbH (hereinafter called Feldherr). The customer can make use of these guarantee conditions with this proviso. Feldherr is entitled to engage a third party to fulfil the guarantee claims, especially specialised Feldherr dealers. However, the decision making authority about a guarantee claim remains with Feldherr.
In addition to this voluntary guarantee the customer still has unrestricted statutory entitlements against the seller. The customer can apply these claims without having to observe the requirements of these guarantee conditions.
2. Feldherr guarantees a claim to free replacement, as well as dismantling and installation of the parts, which demonstrably have been made unusable due to a material or production error. Further claims will not be admitted; maintenance and care work are not covered by the guarantee. The claim is to be validated by Feldherr on submission of the guarantee certificate and/or proof of purchase.
3. Excluded from the guarantee are parts, which have been made unusable due to improper operation or repair, due to faulty maintenance or normal wear (wearing parts). Also excluded from the guarantee are all storage boxes, euro boxes or other products made from paper and/or cardboard.
4. The guarantee period exclusively for private use of the Feldherr products lasts 60 months, for commercial and/or professional use 12 months. Its run starts with the first purchase from Feldherr or Feldherr specialist dealer. In the event of a further purchase by the customer the guarantee period therefore does not start to run again. If work is carried out in the framework of the guarantee, especially replacement of parts, this does not initiate a new start of the guarantee period.
5. If a claim is made to Feldherr on the grounds of the guarantee, the delivery of the spare parts takes place as quickly as possible. However, a customer’s claim to immediate delivery is excluded. A delayed delivery therefore does not give grounds for a compensation claim against Feldherr and also does not lead to an extension of the guarantee period. It is hereby expressly stated that statutory compensation claims from the customer against the seller remain unaffected by this.
Feldherr Lager- & Transportsysteme GmbH Plauener Strasse 163-165 13053 Berlin, Germany
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Shipping
All international Economy Deliveries are sent via DHL Ground / GERMAN POST or UPS. For some countries we offer dedicated DHL or UPS shipping services.
Packages take usually 3 to 30 days to arrive at their destination (although occasionally there are hold-ups at customs which is out of our control). Shipping costs will be calculated at checkout and are determined by destination. You can always place an order and then opt not to continue with it once shipping costs are established. Please be aware that your order can only ship to the billing address of your credit card. Duties and taxes must be paid on import if necessary.
Free shipping is available for most destinations!
Your country's not on the list? Simply add your article to the shopping card and choose your country from the drop down menu.
Germany
under 29 Euro order value 3,99 Euro
Free shipping for all orders 29 Euro and up!
shipping time 1-2 days
Austria
under 69 Euro order value 5,99 Euro
Free shipping for all orders 69 Euro and up!
shipping time 2-5 days
Suisse
Norway
under 69 Euro order value 12,99 Euro
Free shipping for all orders 69 Euro and up!
Our recommendation: Premium:
under 69 Euro order value 17,99 Euro
4,99 Euro from 69 Euro and up!
For shipping to Switzerland and Norway, additional costs may be incurred on the Swiss / Norway side. We strongly recommend that you choose DHL PREMIUM as your shipping service. The PREMIUM service includes almost all fees! You can find a complete overview of DHL services here:
DHL Custom Serviceshipping time 2-5 days
Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden
under 69 Euro order value 7,99 Euro
Free shipping for all orders 69 Euro and up!
shipping time 2-5 days
United Kingdom
after Brexit
Your order is below GBP 135 (145 EUR)? Same procedure like before Brexit. We will charge UK VAT and send you the item. There is just a 1,99 EUR Brexit shipping add-on. There are no customs - and there are no UK fees at this time (01.02.2021).
You are not paying tax twice. UK Tax is included in your order.
You want to order more than GBP 135 (145 EUR)? In this case - please split your order(s), so no order is 135 GBP and up.
Q: Why 135 GBP?
A: UK Government Default.
shipping time 2-5 days
United States of America, Canada, Israel, Russia, Turkey, Australia, Argentina, Brasil, China, Hongkong, Iceland, Japan, Korea, New Zealand, Singapore
under 199 Euro order value 14,99 Euro
Free shipping for all orders 199 Euro and up!
shipping time 7-21 days
all other countries
39,95 Euro
shipping time 7-21 days