Customer Service
Customer Service
Shipping & Delivery
All international packages are sent via DHL and GERMAN POST. Packages are always insured and all packages must be signed for when delivered. Packages take 7 to 9 days to arrive at their destination (although occasionally there are hold-ups at customs which is out of our control). Shipping costs will be calculated at checkout and are determined by destination. You can always place an order and then opt not to continue with it once shipping costs are established. Please be aware that your order can only ship to the billing address of your credit card.
Privacy & Security
We understand that there are many people who have concerns about the security of online shopping. We take these concerns very seriously. Shopping online with GWINDI is as safe as any other way of shopping with us.
Secure Server
When you enter the checkout you are operating on a secure server and everything you type and send to us is protected. No one can access the details you enter or get access to your private information.
Encryption
When you submit your credit card details to us they are immediately double encrypted using our 128 bit encryption software. This is not un-encrypted until the order is processed. Encryption means the number is scrambled into a meaningless set of letters and numbers which can only be translated back into the card number by us using our unique software. 128 bit encryption has never been broken to our knowledge, so your can rest assured your card details are safe with us.
Choosing a Password
Some passwords are easier to guess than others and it's important that you help us to keep your personal information secure by choosing a good password for your account. Below are some tips to help you chose a secure password.
- Make your password unique to this site - don't use the same one you use on other sites, blogs or forums.
- Include both letters and numbers in your password.
- Use a mix of upper and lower case letters.
- Avoid using personal details such as your name or birthday.
- Makes sure it's something you can remember and won't have to write down.
GWINDI GmbH is committed to respecting the privacy and security of your personal information. We will never compromise either one. We truly value and appreciate each and every customer.
Collecting Information
Unlike many websites, we do not gather information about how visitors use our website. You can visit any of our web pages without telling us who you are or revealing any personal information about yourself. You will remain completely anonymous unless you tell us who you are. We will only request information from you when you decide to place an order.
Sharing Information
We do not sell, rent or lend your information to any outside parties. We assure you that we take this very seriously and make it our number one priority and guarantee to our customers. On rare occasions, when credit card fraud is involved we may share information with companies assisting in the investigation. or to protect our or others' rights, property, or safety. This is done for the sole purpose of protecting our rights and the security of others. We do not provide information to these agencies or companies for marketing or commercial purposes.
Protecting Your Information
We use a variety of security measures, including sophisticated encryption and authentication tools to maintain the safety of your personal information. Your personal information is contained behind heavily secured networks. We use Verisign, recognized as the world's leader in internet data security, to process orders. All credit card and personal information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases only to be accessed to complete your order.
Secure Server
When you enter the checkout you are operating on a secure server and everything you type and send to us is protected. No one can access the details you enter or get access to your private information.
Encryption
When you submit your credit card details to us they are immediately double encrypted using our 128 bit encryption software. This is not un-encrypted until the order is processed. Encryption means the number is scrambled into a meaningless set of letters and numbers which can only be translated back into the card number by us using our unique software. 128 bit encryption has never been broken to our knowledge, so your can rest assured your card details are safe with us.
Choosing a Password
Some passwords are easier to guess than others and it's important that you help us to keep your personal information secure by choosing a good password for your account. Below are some tips to help you chose a secure password.
- Make your password unique to this site - don't use the same one you use on other sites, blogs or forums.
- Include both letters and numbers in your password.
- Use a mix of upper and lower case letters.
- Avoid using personal details such as your name or birthday.
- Makes sure it's something you can remember and won't have to write down.
GWINDI GmbH is committed to respecting the privacy and security of your personal information. We will never compromise either one. We truly value and appreciate each and every customer.
Collecting Information
Unlike many websites, we do not gather information about how visitors use our website. You can visit any of our web pages without telling us who you are or revealing any personal information about yourself. You will remain completely anonymous unless you tell us who you are. We will only request information from you when you decide to place an order.
Sharing Information
We do not sell, rent or lend your information to any outside parties. We assure you that we take this very seriously and make it our number one priority and guarantee to our customers. On rare occasions, when credit card fraud is involved we may share information with companies assisting in the investigation. or to protect our or others' rights, property, or safety. This is done for the sole purpose of protecting our rights and the security of others. We do not provide information to these agencies or companies for marketing or commercial purposes.
Protecting Your Information
We use a variety of security measures, including sophisticated encryption and authentication tools to maintain the safety of your personal information. Your personal information is contained behind heavily secured networks. We use Verisign, recognized as the world's leader in internet data security, to process orders. All credit card and personal information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases only to be accessed to complete your order.
Returns & Replacements
If you are unsatisfied with any of the products that you have ordered from us then we will be more than happy to refund or exchange the items once we have had them returned to us. If you would like to return or exchange any part of your order then please contact our customer service team on:
+49 30 44328244
mail@gwindi.com
If you need to return an item please send it to the following address:
GWINDI GmbH
Propststrasse 1
10178 Berlin
GERMANY
+49 30 44328244
mail@gwindi.com
If you need to return an item please send it to the following address:
GWINDI GmbH
Propststrasse 1
10178 Berlin
GERMANY
Payment, Pricing & Promotions
We offer different forms of payment for international packages (depends on destination)
1. Visa Card, American Express or Mastercard (please read below).
2. Paypal
3. Bank Wire Transfers.
1. Visa Card, American Express or Mastercard (please read below).
2. Paypal
3. Bank Wire Transfers.
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